Direct Technical Support
Our direct support delivers skilled engineers direct to the end user, often in conjunction with the manufacturer’s support. We offer an economical and dependable technical support service for print equipment from a large range of manufacturers.
Our direct customers take advantage of our experience when manufacturers do not offer them the level of support they require. We work on INCA, Agfa, Fuji, Screen, Heidelberg, G & J, HP inkjet & PWP, Scodix, AVT and associated complementary or ancillary equipment, finishing equipment and legacy products during standard working hours and out of hours too.
Equipment breakdowns can be both disruptive and costly. Any loss of production can seriously impact customer satisfaction. Using Dennison Service as your preferred technical support partner gives you the confidence that your equipment will be professionally supported alongside any manufacturer cover. Our goal is to get you back up and running as quickly as possible, with a minimum of fuss and downtime.
Why Choose Dennison for Technical Support
- Quick Response times to minimise downtime – on site within 24 hours
- Cost effective solution
- Expert knowledge from experienced manufacturer trained engineers
- Support for new, out of warranty and legacy
Technical Support Services Offered
We offer worldwide support on an ad hoc or project basis.
Anything from supporting you and your incumbent dealer to switch consumables and recalibrate a CTP system, to a turnkey installation of a refurbished digital inkjet printer.
We offer technical support for a vast range of print related equipment, from emergency breakdowns to preventative maintenance, on-site and remote assistance. We have maintained numerous products for over 25 years from various manufacturers including but not exclusive to HP-Scitex, Inca Digital, Agfa, Fuji, Kodak, Screen, Heidelberg, G & J, Scodix, Mimaki, Epson, Roland, Kornit to mention just a few.
If your problem needs an IT solution, our dedicated IT engineers can deliver a comprehensive hardware and software support program.
- remote support
- break/fix call outs
- preventative maintenance
- equipment relocating
- equipment refurbishments
- consultancy service